Ovi Publish Real-time FAQ about Reporting
We deem feedback from our publisher partners as incredibly valuable and from time to time we detect trends among the questions posed to our publisher support team. This email and those in the future will provide answers to some of the most important questions. By sharing this information with our publishers everyone may benefit and we hope you find this FAQ useful.
Please feel free to contact our Publisher Support Team directly at publishtoovi.support@nokia.com if you have other questions.
Question: Over the past week, my download reports have been missing data. Why?
Answer: We acknowledge the importance of download reports and correcting any problems related to these reports remains a priority for us. Since Thursday, March 11th, there have been delays related to free content download data and purchase data for paid content. Even when our data sources properly transmitted data to the reports interface, it did not correctly receive the data. We are confident that no data has been lost and a report systems patch is being implemented.
Next Steps: We are putting in place more rigorous data interface monitoring to anticipate these types of issues and limit any downtime if they do happen. We have been repopulating the download data since Tuesday, March 16th and we expect all data should be up to date by the morning of Friday, March 26th.
Question: The timing for these reports seems irregular. How often are Ovi Publish reports updated?
Answer: Most Ovi Publish metrics are refreshed on a 24 hour cycle. Multiple data sources supply data to the reporting interface and sometimes data is delayed from one of these sources. This may impact other metrics in the reporting interface. Despite these inconsistencies in the timing of the data we are working diligently to maintain consistent uptime for the report interface so that you have continuous access to the accurate data you need to run your business.
Next Steps: One of the goals of our new data quality control procedures is to insure consistent service levels for data delivery and accuracy.
Question: When I look at the number of Purchases Vs Device Percentages, they do not appear consistent. Is there an issue with one or both of these measurements?
Answer: Purchase data comes from our various payment partners and gateways around the world. Device Percentage data comes from the download data source which includes not only initial downloads, but content re-downloads and downloads which occur during QA testing.
Next Steps: We are actively looking for ways to make this tool as easy to understand and as accurate as possible and expect to swiftly implement a solution.
Question: Device Percentages started increasing before my content was even in Ovi Store. How can that happen?
Answer: QA downloads are included in Device Percentages before a content item is even published in Ovi Store.
Next Steps: Extraneous download data will be removed from this metric in the future in order to make it easier to understand and ensure accuracy.
Question: Why is there a significant difference between my Estimated Revenue and the Actual
Revenue I have already received?
Revenue I have already received?
Answer: Publishers are paid out based on Actual Revenue, which is the revenue Nokia has received from our payment partners as a result of the sale of content. Our payment partners, particularly operator partners, do not all pay according to the same schedule, and some can be up to 180 days later. Assuming your actual revenue exceeds the € 100 threshold, you will be paid the amount of money Nokia has received for your content for each month that content item has made money.
Over time, your same-month Actual Revenue should get closer and closer to the same-month Estimated Revenue as more payment partners report Actual Revenue for a given month.
If we assume your growth rate is positive or stays level, then your All Time Estimated Revenue will continually be ahead of your actual revenue. Again, this is due to the fact that you are paid Actual Revenue which is only paid to you after Nokia receives it from its payment partners.
Question: Are adjustments to Estimated Revenue reports coming? If so, what will change and why?
Answer: As we know, the Estimated Revenue metric has been offered to date as a courtesy for publishers to use as a run-rate for their business. It should not be used for financial or accounting purposes. Estimated Revenue does not take into consideration certain influencing factors such as: data latency, currency exchange rate fluctuations, bad debt, refunds or returns.
Next Steps: In an effort to better incorporate more of these influencing factors, we will be integrating a new monthly recalculation of the Monthly and All Time Estimated Revenue amounts. These recalculations will take into account all actual revenue accumulated to date along with the best estimated data available. As a result of this approach, the Estimated Revenue amounts will become closer to the Actual Revenue paid out at the end of each month over time.
You will see the results of this new Estimated Revenue calculations starting in the coming months. Expect that the initial results may vary widely, but as the two systems interact more frequently over time, variances will be minimized.
Question: What is the difference between Estimated Revenue, Remittance Amount and Detailed Report?
Answer: We provide an Estimated Revenue amount in the Ovi Publish reporting tool for those publishers with paid content. Estimated Revenue is equal to 70% of the net revenue after taxes and payment partner fees have been paid. It does not take into consideration certain influencing factors such as; data latency, currency exchange rate fluctuations, bad debt, refunds or returns.
Publishers are paid after their Actual Revenue reaches a total of € 100 or more. Along with the payment, publishers receive a Remittance Statement, via email, with the total of the Actual Revenue amount the publisher can expect to find transferred to their bank account. The Remittance Statement breaks down the total payment by month and tallies the lump sum. Over time, the accrual of all past monthly sums will approach the monthly Estimated Revenue amounts found in the Ovi Publish reporting tool.
Detailed Reports show the monthly purchases of each of the publisher’s content items broken down by country and payment method, and provides the actual revenue share figures for each month’s aggregated transactions. It also takes into account certain influencing factors such as: data latency, currency exchange rate fluctuations, bad debt, refunds or returns.
The total of the Detailed Report equals the total for the Remittance Statement from the same payment and period. As with the Remittance Statement, the Detailed Report, when adding same-month totals together over time, that sum will approach the Estimated Revenue amount.
If you have any questions not answered here about reporting, or any questions about Ovi Publish, please email support at publishtoovi.support@nokia.com
Ovi Support Team
Promote your Ovi Store App on the web now!
http://promotions.ovi.com/